“We came home on 7/11/26 to find our AC frozen up again – second time in 2weeks. The unit had just had its yearly inspection 3weeks prior. I placed a call for service and was assigned a time slot for the next day. The technician called the next day to confirm the appointment and ask several pertinent questions to help him prepare while he drove from Starve Rock area to our house. Once here he quickly identified the problem (s) and told us there would be no service fee for his call since the installation had not been done properly leading to three leaks in the system. He then spent almost 3 hours in the heat tearing apart the system, replacing a coil, replacing the refrigerant and fixing the leaks. When I ask Ian, the tech, what we owed he said nothing. He considered it a warranty situation and it was covered even through the system was several years old. Many other companies would have charged us anyway. ServiceNow continues to amaze me with their promptness, their products, their honesty and their dedication to providing true customer service. Ian was absolutely great saying several times that with the heat wave coming this week he just wanted to be sure we had AC. You cannot find a better company to work with- period.”