Reviews
“Ethan was out today. He did a wonderful job. Helpful, explained my concerns and how to keep my furnace working properly. Very friendly. Highly recommend his service.”
“I have been using ServiceNow for over a year, and while the technicians are excellent, the front office leaves much to be desired. They are consistently rude, often do not listen to your concerns, require you to repeat your issue multiple times, and still fail to get it right.
After more than a year of service, I have decided to stop spending my money on a company that treats customers this way. Jenean, in particular, provides the worst customer service I have ever experienced. If you find yourself on the phone with her, expect a long and frustrating conversation where you will feel neither respected nor valued as a customer. She seems more focused on being right than helping you, often talking for three to four minutes without interruption about unrelated topics when she is unable to assist you, rather than simply stating that she can't help.
After enduring numerous unpleasant interactions with Jenean, I have decided to take my business elsewhere.”
“Stella did an amazing job on our duct cleaning! She was very thorough and professional!”
“Technician Stella was punctual, polite, and very professional.
She inspected and cleaned the furnace. She explained all
the details and she stated that the furnace was in good shape.
ServiceNow should be proud to have her as an employee!”
“Bre came and explained the problem and did several tests on our furnace. Did a great job explaining everything. Provided great feedback on the best way to resolve our issue on our old furnace. Therefore, I will be booking another appointment to get a quote on a new furnace. 10/10”
“Anthony came and explained the problems and did several things to make sure everything was working.”
“Anthony was on time, courtesy, professional and efficient. Thank you!”
“Prices were extraordinarily high. 2 parts that probably TOTALED a cost of less than $150 and my elderly mom was charged $304.70 FOR EACH! Call and ask about it and get told "It's the price of doing business." What a crappy operation that is being run here! First tech couldn't even get it fixed after 4 hours, and had to go back and get help to finally get it working. I told the manager that I was surprised they even had a business, and in a smug tone was told "have been for 35 years."
Steer clear of this business if you value money and quality people to help with your A/C repairs!
Can't give ZERO stars for the review, but would if I could!”