Your BEST Local Choice for HVAC, Plumbing, and Electrical Since 1965.
Your BEST Local Choice for HVAC,
Plumbing, and Electrical Since 1965.
ABOUT US
When you choose to live in the community you grew up in, you simply care more. We’re the Carpenters, and we’ve been proudly serving homes and businesses in the Northern Illinois area for more than 50 years.
Founded in 1965 by our grandfather, Walter Carpenter, we adhere to the same principles that established him as a local leader in HVAC, plumbing, sewer, and electrical services.
We do work on a daily basis across Northern Illinois, including Kane County, DeKalb County, DuPage County, and Ogle County. We’ve been able to put together a tremendous and fairly large team of the area’s best tradesmen deployed throughout this area.
When you call us, you can always be certain we have a certified, experienced HVAC technician or plumber near you who is ready to help. Learn about our HVAC Guarantees.
WHAT OUR CUSTOMERS SAY
“Ethan was out today. He did a wonderful job. Helpful, explained my concerns and how to keep my furnace working properly. Very friendly. Highly recommend his service.”
“I have been using ServiceNow for over a year, and while the technicians are excellent, the front office leaves much to be desired. They are consistently rude, often do not listen to your concerns, require you to repeat your issue multiple times, and still fail to get it right.
After more than a year of service, I have decided to stop spending my money on a company that treats customers this way. Jenean, in particular, provides the worst customer service I have ever experienced. If you find yourself on the phone with her, expect a long and frustrating conversation where you will feel neither respected nor valued as a customer. She seems more focused on being right than helping you, often talking for three to four minutes without interruption about unrelated topics when she is unable to assist you, rather than simply stating that she can't help.
After enduring numerous unpleasant interactions with Jenean, I have decided to take my business elsewhere.”
SPECIALS
SPECIAL PAYMENT OPTIONS FOR HVAC, PLUMBING, ELECTRICAL, AND SEWER SERVICES
We offer convenient payment options to help you get through unexpected home emergencies.
WHY IT PAYS TO BE A HOME PROTECTION PLAN MEMBER
- Extends the life of your equipment.
- Keeps manufacturer’s warranties valid on your system.
- Standard filter replaced (provided by homeowner).
- Discount on all future repairs.
- Loyalty credit—Monthly Club Members $50 credit per year, $25 per tune-up toward system replacement (max. $500).
- 20% discount on Micropower Guard replacement media.
- 20% discount on ultraviolet (UV) germicidal lamp replacement.
- Discount on all equipment replaced.
- Front of the line service—Club members receive priority service over all others.
- Prescheduled tune-ups—We will let you know when your service is due.
- 24/7 service—Reduced fee for after-hours emergency service.
OUR NEWS
What’s That Smell Coming From My Furnace?
If your furnace is producing a strange smell, you should always treat it with caution. While the cause for the odor may be benign, it could just as easily be harmful to inhale. When in doubt, always open windows to ensure ventilation, and evacuate your St. Charles home.
Why Isn’t My Furnace Heating My Entire Home?
If your furnace seems to be producing heat inconsistently around your St. Charles home to you, you’re not alone. Many homes have varied conditions from room to room, causing spotty heating or cooling.
WE’RE HIRING
We’re growing. We’re adding service lines. We’re getting rave reviews. Why? Because we hire great people and we treat them as they deserve to be treated!
WE SERVICE ALL BRANDS
