Archives: Reviews

“Prices were extraordinarily high. 2 parts that probably TOTALED a cost of less than $150 and my elderly mom was charged $304.70 FOR EACH! Call and ask about it and get told "It's the price of doing business." What a crappy operation that is being run here! First tech couldn't even get it fixed after 4 hours, and had to go back and get help to finally get it working. I told the manager that I was surprised they even had a business, and in a smug tone was told "have been for 35 years."

Steer clear of this business if you value money and quality people to help with your A/C repairs!

Can't give ZERO stars for the review, but would if I could!”

– Josh M.

“I've been a member and customer for more than 20 years and have never once been anything but impressed with all aspects of the relationship and services. AC, furnace water heater replacements over the years. I know it's because of Chris Carpenter's leadership and commitment to the customer. Good man. I had routine HVAC maintenance done yesterday by Ethan who has been my tech a few times now and can't say enough about him, his professionalism, knowledge, personality, respect for the customer, etc, etc. Great "kid" as has been the case for all prior techs. It's been a consistent theme. These days, you just don't see this level of consistent service and caring much. I can only give five stars here but I give them a ten.”

– Richard M.

“Roger came out twice on Memorial Day weekend to fix my outdoor spigot connection. He saw how upset I was and reassured me many times over that he would get it fixed and he did. My place is a senior animal sanctuary and I can't be without water for long. He did an awesome job!! Thank you!”

– Stacey P.

“Wednesday the 17th Roger came out and he did my plumbing services he was on time polit and very personable, Then Ethan came out on the 24th was so nice! For a young man he did such a good job was very polit! I then called in to the office to get help on how to leave a review and spoke with Bre, She was so kind patient and helpful with helping me get this process completed! All around great company 5 stars all across the board!! I highly recommend this company and thank you for taking care of all my needs and making this smooth and enjoyable!!”


“Ethan came to my house on time. Fixed my central air conditioning he was amazing and a sweet sweet young man highly recommend him come back anytime.”

– Sandra D.

“We moved our business to an older building in Rochelle, IL. Our office bathrooms needed a lot of plumbing work, and a new water heater. Your workers, led by Roger, came out and did a fantastic job. Before they did anything, Roger explained what needed to be done, and was very professional and honest. We have a free standing building on our property that was vacant for 6 years, that we are looking to rent out. Somehow this buildings water supply hooked up to the water in our main building. Roger and Walter came out spotted the source. For three days they worked on connecting the water, but with it left abandon for so long with no running water, and cold weather, pipes had sprung leaks. Roger explained and showed us the split pipes, and went ahead and fixed them. To get to one of the main leaks, they had to take out the plastic shower stall. Once that was fixed, we had to wait for the weather to get warmer, to turn on the water in the building. Roger then came, by himself, turned the heat on in the building, and then turned the water on, which was filled with brown gross sediment, because of no running water through the pipes for years. Once he got that muck blasted out of the pipes, he fixed the inside mechanism in our toilet so it would work. He then stayed later to put back, and caulk and seal, the shower stall. Roger went above and beyond to help us get this building ready. He is a valuable asset to your company, but more so, to your customers! We will definitely keep coming to you for plumbing work!”

– Anne R.

“Ethan was great, on time, super friendly and knowledgeable. Also honest! He didn’t try to upsell me anything we weren’t going to need. He was courteous, and respectful of our house, kids and animals. He even disposed of our old filters! Great guy. Thank you so much Ethan!”

– Jennifer J.

“Service Now is such a reliable company! We needed an electrician to come to fix an issue, Chris was knowledgeable, kind, and friendly and took the time to explain the options that we had in order to fix our issue. I highly recommend!”

– Amanda W.

“We needed our faucet replaced, so we called Service Now. Roger was the plumber assigned to service us, he was kind, professional and incredibly knowledgeable. We will be requesting him for any plumbing needs in the future!”

– Amanda W.

“I can't say enough good about this company. Everyone has been so kind and helpful. Today, Ethan came out and serviced my heater. He is very informative, professional and super positive. So very pleased I purchased my unit from this company. They are the BEST!”

– Connie D.

“Ethan C. did yearly maintenance on the furnace today. He did a great job. He was knowledgeable, personable and professional. 10/10 would recommend.”

– Wende B.

“This company has been very reliable. Anytime we need work done service now always sends us the man for the job. This time with got Andy Smith and he did an excellent job. Andy was very knowledgeable about his work, and he was very professional. Got the job done in a timely fashion.”

– Melanie O.

“We called after a carbon monoxide alarm scare. Your technician Ethan was very thorough and actually very caring. This is not something you find often these days. I was very impressed with the time spent checking furnace, doing maintenance, checking air quality and answering our questions. My mom is elderly and he was clear and patient. He is a stellar employee and an exceptional human. In today’s world it is very hard to find good employees and harder to find caring individuals. You have a gem in Ethan!”

– Sharon B.

“I came home and my heat wasn't working at all. Called 6-7 places and the only one who could send out someone urgently was Service Now. Ethan came over as soon as he could and got my heat working in less than an hour! He was knowledgeable and very honest and got everything fixed and a decent price. Very appreciative for the emergency fix!”

– Abby C.

“Ethan Cravatta, on a freezing evening, helped us with a bridge solution while we wait for the permanent fix to our furnace. He was very helpful, professional, and informative.

Pending permanent solution to issue but Overall Satisfaction of 5 stars as to customer service rendered by Ethan.”

– Rynee V.

“I called mid morning on a day that we were experiencing a winter storm warning with a furnace that was not operating correctly. We were also expecting some bitter cold temp in the next couple of days so I wanted to get the issue taken care of as soon as possible. I called and spoke with Linda, I told her the issue and she said that she could get someone to the house in the next couple of hours. I gave her my info and she told to expect a text when the technician was on his way. I got the text in about 20 minutes and Ethan showed up about 10 minutes later. He check over the furnace and found the problem. He replaced the part and made any needed adjustments, he was here about an hour. Thank you for the quick service.”

– Jon C.

“Ethan was punctual and very professional. He took care of the problem efficient and quickly. Service Now is an amazing company and I highly recommend it.”

– Melissa B.

“I took advantage of your $89 service special to have the furnace checked before winter. Ethan is the tech that came out. He is a very knowledgeable, pleasant young man. He answered all of my questions. He offered the option of purchasing additional HVAC services under a “club” discount program. He even gave me suggestions on how to optimize the furnace and keep my family safe with the placement of CO2 and smoke detectors. Although I didn’t opt to purchase the membership, I will continue to call ServiceNow for my home repairs.”

– Lisa J.

“Ethan came to my residence today to perform general maintenance on my furnace. I explained a problem that I was having on retrieving my furnace filter and Ethan immediately produced a solution. Thank you Ethan and Merry Christmas.”

– Kevin D.

“Shane and Chris just left after replacing our gas furnace. They did an excellent job. Shane explained everything that they were going to do before they began and then explained everything after they were done. We have used Service Now for over 26 years and will continue to.”

– Tom M.

“Ethan and Ed were on time, courteous and efficient. Ethan stated that our furnace is in tip-top shape. I know it is only because of the expert maintenance and service we have always received from Service Now. We have been satisfied customers for many years, and will be for many years to come.”

– Rodney F.

“Andy and Walter were very professional and went above and beyond to take care of our clogged drain. They worked hard to take care of over 35 years of crud in the kitchen drain line. I appreciate the work they did and plan to have them come to do some additional plumbing. Thank you!”

– Michele C.

“Ethan and Jimmy just completed an air duct cleaning service. They were very professional, friendly and extremely knowledgeable on the process. They took special care to make sure the job was done right and that everything was back in its place following the cleaning.”

– Joyce H.

“The service person – Ethan – was helpful and professional. He was friendly, polite and did such a great job I signed up for the maintanence plan!
Appreciated the feature where Service Now Home Services texted when Ethan was on his way.
Very satisfied with the service and the serviceman!”

– Joseph P.

“⭐⭐⭐⭐⭐ Bre, the HVAC magician! 🪄🌬️ I thought my AC was about to retire, but then Bre swooped in like a cool breeze and saved the day! With her expertise, my AC went from snoozing to cruising in no time. Who knew fixing things could be that smooth? Thanks, Bre, for making my AC great again! 🥶🛠️”


“So my husband and I noticed our air conditioner wasn’t keeping temp.. so we called to ask if we could have someone come check it out. Bre showed up within the hour! (Amazing) She figured the problem out right away.. even showed us the best way we should be cleaning our outside unit and when. It was very very hot outside that day! While she was fixing the problem a new problem popped up, but she didn’t try to sell us anything or push anything on us (also amazing) She let us make the decision on what to do without pushing her view on what we should do ❤️. She even came inside to double check our unit inside the house after fixing our problems outside. I didn’t get to meet her personally, but my husband was very impressed and therefore I was too 😉. Now my air conditioner is working perfectly, so thank you Bre!! 😊”

– Angie R.

“Bre was a lifesaver for me and my family! Our AC went out during the hottest day of the year leaving us all relying on box fans to try to stay cool. Bre came out and was friendly, professional, and very knowledgeable. She explained to me what the problem was, how she was going to fix it, and what to expect moving forward. She had the AC up and running again in less than an hour. Thank you Bre!”

– Brad H.

“I was very satisfied with the yearly service for my air-conditioning unit. Anthony was on time, completed work in a professional manner and gave me super suggestions for redirecting the cold air in my house, making it much more comfortable in all areas.”

– Merry H.

“Ethan was courteous, professional and cordial. He arrived precisely on time and got right to work. He was very thorough in his inspection of our equipment and patient in answering my many questions. He found that the air intakes were obstructed with dirt and debris and did an excellent job of cleaning the outside unit to provide better air flow. In short, he provided excellent service and is a positive reflection on ServiceNow. Thank you”

– Charles F.

“Ethan was very professional, he serviced our AC even while it was raining! He even changed the filter for us! Went above and beyond my expectations! Thank you Ethan!”

Monica B.

“Technician Nate Wilson was very knowledgeable and thorough when dealing with our water heater issue. I will ask for him again in the future. Thank for excellent service!”

Larry P.

“These guys Andy and Ethan did an amazing job with our clean out! They dislodged the clog in the main drain line and returned our house’s drain system to proper function. They were very nice, knowledgeable, and professional! I would recommend them to anyone for their plumbing needs. Great job Andy and Ethan! Thank you so much!”

Kathleen R.